1.1 How a complaint can be made?

Customers can file customer complaint to the Company by email

(), setting out the complaint in full details

including but not limited to circumstances of the alleged incident.

1.2 What do customer need to provide when a complaint is lodged?

When customer lodge a complaint, the Company needs customer to provide necessary

information for us to verify customer’s membership. To help us resolve customer’s

complaint as swiftly as possible, please provide us with the following information:

• Customer’s full name, address and other relevant personal details such as account

number or account details to the extent that is necessary;

• A clear and honest outline of customer’s complaint;

• Copies of any supporting documents concerning customer’s complaint; and

• Details of what customer would like the Company to do to rectify the situation.

Any personal information collected shall be subject to the applicable Privacy Policy

Statement on the Company website.